Terms of Service

STARCLEAN CONNECT TERMS OF SERVICE Effective Date: September 2, 2026 Last Updated: September 2, 2026 These Terms of Service (“Terms”) govern access to and use of the StarClean Connect website, application, marketplace, and related services (collectively, the “Platform”). The Platform is owned and operated by StarClean Connect Services LLC (“StarClean Connect,” “StarClean,” “we,” “us,” or “our”). Please read these Terms carefully. They affect your legal rights and responsibilities, including provisions concerning dispute resolution, arbitration, class proceedings, and limitations of liability. By creating an account and affirmatively accepting these Terms electronically, you agree to be bound by these Terms and any additional agreement applicable to your account type. If you do not agree, you may not create or maintain an account or use the Platform. 1. DEFINITIONS For purposes of these Terms: “Accepted Job” means a Job that has been validly accepted by an eligible Cleaning Professional through the Platform. “Business” means an eligible business, organization, or authorized representative using the Platform to obtain commercial cleaning services. “Cleaning Professional” means an eligible independent marketplace participant using the Platform to identify and accept commercial cleaning opportunities. “Job” means a commercial cleaning opportunity posted or generated through the Platform. “Platform Fees” means amounts retained by StarClean as fees for use or operation of the Platform and does not mean the total gross value of cleaning transactions processed through the Platform. “User” means a Business, Cleaning Professional, or other authorized Platform account holder. “User Content” means photographs, reviews, messages, Job information, documents, feedback, or other content submitted through the Platform. 2. STARCLEAN CONNECT’S ROLE StarClean Connect operates a technology marketplace designed to connect Businesses seeking commercial cleaning services with independent Cleaning Professionals seeking commercial cleaning opportunities. StarClean may provide technology and marketplace services including: ● Job posting and management; ● Job discovery and acceptance; ● communications; ● payment-processing facilitation; ● Job documentation; ● verification and screening administration; ● ratings and reviews; ● cancellation and dispute administration; ● account enforcement; ● Platform support; and ● other functionality reasonably necessary to operate the marketplace. Unless StarClean expressly agrees otherwise in writing, StarClean Connect does not itself perform the commercial cleaning services posted through the Platform. Cleaning services are performed by Cleaning Professionals who independently choose whether to make themselves available for and accept eligible opportunities through the Platform. StarClean’s administration of Platform rules, payments, verification, documentation, disputes, refunds, credits, account standards, or other marketplace functions does not mean StarClean performed the underlying cleaning services. 3. ELIGIBILITY 3.1 Minimum Age Users must be at least 18 years old. By creating an account, you represent that you are legally capable of entering into a binding agreement. 3.2 Business Accounts Eligible Business users may include, where appropriate: ● limited liability companies; ● corporations; ● partnerships; ● sole proprietorships; ● nonprofit organizations; ● religious organizations; ● property-management organizations; ● governmental or public entities where permitted; and ● other legitimate organizations accepted by StarClean. A person registering on behalf of an organization represents that they have authority to act for and, where applicable, legally bind that organization. 3.3 Cleaning Professionals Cleaning Professionals must satisfy applicable StarClean eligibility, identity, verification, screening, and account requirements. Approval does not guarantee continued approval, access to any particular Job, any minimum amount of work, or any particular amount of earnings. 4. ADDITIONAL AGREEMENTS These Terms are the general agreement governing use of StarClean Connect. Cleaning Professionals may also be required to accept a separate Cleaning Professional Agreement. Businesses may also be required to accept a separate Business Agreement. StarClean’s Privacy Policy explains how personal information is collected, used, disclosed, retained, and otherwise processed. Where a role-specific agreement expressly addresses a subject differently from these general Terms, the more specific provision controls with respect to that subject to the extent permitted by applicable law. 5. CLEANING PROFESSIONAL RELATIONSHIP Cleaning Professionals participate as independent marketplace participants. Subject to Platform eligibility requirements and obligations associated with an Accepted Job, Cleaning Professionals decide whether to make themselves available for and whether to accept available opportunities. StarClean does not guarantee: ● Jobs; ● earnings; ● hours; ● schedules; ● geographic availability; ● continued availability of any particular opportunity; or ● continued Platform access. Cleaning Professionals may operate their own businesses, maintain independently obtained customers, work for others, use other marketplaces, and engage in other lawful employment or business activities. Nothing in these Terms alone determines a worker’s legal classification. Applicable law and the actual circumstances of the relationship control. Cleaning Professionals are not authorized to represent that they are employees, agents, partners, franchisees, or legal representatives of StarClean. 6. ACCOUNTS AND ACCURATE INFORMATION Users must provide truthful, accurate, current, and complete information. Users may not: ● impersonate another person or organization; ● falsify identity or verification information; ● misrepresent authority to represent a Business; ● falsify Job information; ● create accounts for fraudulent or deceptive purposes; or ● knowingly provide materially misleading information. StarClean may reasonably request information necessary to verify identity, eligibility, business status, account ownership, Job information, payment information, or compliance with applicable Platform requirements. 7. ACCOUNT SECURITY Users are responsible for safeguarding their login credentials and should promptly report suspected unauthorized account access. Cleaning Professional accounts are personal to the approved individual. A Cleaning Professional may not sell, rent, transfer, share, or permit another person to use their account or verification status. Businesses should use authorized-user functionality when available rather than improperly sharing account credentials. 8. NO UNAPPROVED SUBSTITUTES A Cleaning Professional may not send an unregistered, unapproved, or unverified person to perform an Accepted Job under the Cleaning Professional’s identity. Each person performing services through StarClean must have their own approved Cleaning Professional account and satisfy requirements applicable to the Job. If StarClean later introduces approved team or crew functionality, additional persons may participate only through the applicable Platform procedures. This provision does not prevent Cleaning Professionals from independently operating businesses, employing or contracting with others for work unrelated to Jobs accepted through StarClean, or otherwise organizing their independent business activities. 9. VERIFICATION AND BACKGROUND SCREENING StarClean may establish identity, business, eligibility, background-screening, or other verification requirements. Cleaning Professionals may be required to complete verification or background screening through a StarClean-approved third-party provider. Any disclosures, notices, authorizations, acknowledgments, or rights required by applicable law in connection with background screening may be presented separately from these Terms. Screening requirements may vary according to facility type, Job type, security requirements, applicable law, marketplace considerations, or other legitimate requirements. Successful verification or screening does not guarantee continued Platform access. A verification or screening status means only that applicable requirements were satisfied under the criteria in effect at the applicable time. Verification or screening does not guarantee a person’s competence, honesty, reliability, future conduct, safety, or quality of work. StarClean may review, suspend, expire, or revoke verification where reasonably warranted and permitted by applicable law. 10. JOB POSTING Businesses are responsible for providing materially accurate information concerning Jobs, including where applicable: ● facility location; ● scheduled date and time; ● approximate square footage; ● room or area quantities; ● cleaning level; ● requested areas and tasks; ● facility conditions; ● access requirements; ● relevant restrictions; and ● other material information reasonably necessary to understand the requested work. Businesses may not intentionally understate or materially misrepresent square footage, room counts, cleaning requirements, facility conditions, or other information in order to manipulate pricing or obtain services under false circumstances. If material inaccuracies are discovered, StarClean may require corrections, review or cancel the Job, correct pricing where appropriate, restrict an account, or take other reasonable action. 11. JOB ACCEPTANCE Eligible Cleaning Professionals may independently choose whether to accept available Jobs. Acceptance is governed by the Platform’s then-current Job-acceptance functionality. Once a Job has been validly accepted, the Business may not unilaterally reduce the agreed price or materially expand the cleaning scope. Material changes must be handled through StarClean’s available correction, cancellation, supplemental, replacement, or other approved procedures. StarClean does not guarantee that any posted Job will be accepted. 12. RECURRING JOBS Businesses may create recurring Jobs where that functionality is available. Future Job occurrences may be generated according to the schedule selected through the Platform. Each occurrence remains subject to applicable: ● account eligibility; ● payment authorization; ● cancellation requirements; ● Cleaning Professional availability; ● Platform availability; ● Job status; and ● other applicable Platform requirements. Unless StarClean expressly provides otherwise through a specific Platform feature, creation or acceptance of one occurrence does not guarantee that the same Cleaning Professional will perform future occurrences. 13. JOB START, COMPLETION, TASK RECORDS, AND PLATFORM RECORDS StarClean may record information concerning the performance and status of Jobs, including where applicable: ● scheduled start time; ● actual Start-function timestamp; ● completion or final-photo timestamp; ● calculated Job duration; ● task-completion information; ● validated completion percentage where applicable; ● completion photographs; ● cancellation information; ● status changes; and ● related Platform history. These records may be used for: ● Job administration; ● payment processing; ● refunds; ● disputes; ● fraud prevention; ● account enforcement; ● marketplace integrity; ● customer support; ● safety; and ● legal compliance. Platform records are not necessarily infallible. Where a documented technical error, Platform malfunction, or other legitimate mistake occurs, authorized StarClean personnel may correct appropriate records. Material administrative corrections should be recorded in StarClean’s applicable audit history, including the reason for the correction where appropriate. 14. START WINDOW, LATE STARTS, AND JOB REPOSTING Where supported by the Platform, the Job Start function may become available approximately 15 minutes before the scheduled start time. The pre-Start window permits a Cleaning Professional who is legitimately ready and able to begin to record the Start appropriately. The pre-Start window does not require a Cleaning Professional to provide 15 minutes of unpaid waiting or cleaning work. The Cleaning Professional’s obligation is to be prepared to begin the Accepted Job at the scheduled start time. If no valid Job Start is recorded by five (5) minutes after the scheduled start time, StarClean may release or repost the Job so that the Business may obtain alternative coverage. Automatic release or reposting is an operational coverage measure and does not, by itself, constitute a finding of misconduct against the Cleaning Professional. A Cleaning Professional experiencing a legitimate: ● emergency; ● safety issue; ● facility-access problem; ● connectivity problem; ● device malfunction; or ● Platform malfunction should report the issue to StarClean as promptly as reasonably practicable. StarClean may review supporting circumstances and correct an inappropriate warning, status, Documented Incident, or account consequence where warranted. Such review does not guarantee reinstatement of a Job if another Cleaning Professional has already validly accepted it. 15. UNSAFE OR UNDISCLOSED CONDITIONS Businesses must disclose material known conditions that could reasonably affect safe performance of requested cleaning work. A Cleaning Professional may decline to begin or may safely stop work when materially undisclosed hazardous or unsafe conditions are encountered. Examples may include: ● exposed needles or sharps; ● significant biological hazards; ● hazardous chemicals outside the disclosed scope; ● active threats or violence; ● severe infestation; or ● comparable material safety hazards. The Cleaning Professional should promptly report the condition through StarClean and provide reasonable supporting information where safe and practicable. A good-faith safety report will not automatically be treated as an improper cancellation. StarClean may review the circumstances to prevent misuse of this protection. 16. FACILITY ACCESS AND CREDENTIALS Businesses are responsible for providing reasonably sufficient and lawful access instructions necessary to perform an Accepted Job. Keys, access cards, alarm codes, door codes, entry credentials, and similar facility-access information must be treated as confidential. Cleaning Professionals may use such information only as reasonably necessary to perform the Accepted Job. Cleaning Professionals may not improperly: ● copy; ● share; ● disclose; ● retain; or ● reuse facility credentials for another purpose. If a Cleaning Professional cannot obtain access because a Business failed to provide sufficient or working access instructions or credentials, the Cleaning Professional should report the problem through StarClean. Such circumstances will not automatically be treated as a Cleaning Professional cancellation or no-show. Cleaning Professionals may not force entry or improperly bypass facility security. 17. SUPPLIES AND EQUIPMENT Unless an applicable Job expressly states otherwise, Cleaning Professionals are responsible for providing the ordinary cleaning supplies and equipment reasonably necessary to perform the accepted services. A Business may require use of facility-provided chemicals, equipment, or supplies if that requirement is disclosed through the Job before acceptance. A Cleaning Professional may decline to use a facility-provided chemical, product, or piece of equipment that the Cleaning Professional reasonably believes is unsafe, defective, improperly labeled, or inappropriate for the requested task. The Cleaning Professional should report such concerns through StarClean where appropriate. 18. PRICING AND PLATFORM FEES Applicable Business Job pricing and Cleaning Professional payout information will be displayed through the Platform as appropriate before the applicable User commits to the transaction. StarClean may establish or modify its pricing methodology and Platform Fees prospectively. Once a Job has been validly accepted, StarClean will not retroactively change the agreed Business price or Cleaning Professional payout except where: ● these Terms expressly permit an applicable correction; ● affected parties expressly agree where appropriate; or ● applicable law requires otherwise. Material Business-requested scope changes or material inaccuracies in information used to determine the price may require an appropriate correction, supplemental Job, replacement Job, cancellation, or another approved Platform process. StarClean is not required to publicly disclose proprietary internal pricing formulas except where required by law. 19. BUSINESS PAYMENT AUTHORIZATION When a Business posts or confirms a Job, the Business authorizes StarClean and its applicable payment processor to perform payment actions reasonably necessary for that specific Job according to the Platform’s payment flow. Such actions may include, where applicable: ● payment authorization; ● reauthorization; ● payment validation; ● capture; ● permitted retries; ● refunds; ● adjustments; and ● release of authorization holds. StarClean may place or validate a payment authorization when a Job is accepted and may revalidate payment authorization before permitting the Job to validly Start. Businesses are responsible for maintaining a valid authorized payment method where required. A payment authorization associated with one Job will not be used to create unrelated charges for another Job without separate authorization or another lawful basis. StarClean does not represent ordinary card authorization holds as an escrow account. 20. CLEANING PROFESSIONAL PAYOUT ELIGIBILITY A displayed or estimated Cleaning Professional payout does not mean that funds are immediately available for withdrawal. Payout eligibility may depend on: ● valid Job performance; ● required completion documentation; ● validated task completion where applicable; ● expiration or resolution of the applicable Business service-quality review period; ● legitimate dispute review; ● fraud or risk review; ● payment-processing requirements; ● legal requirements; and ● other legitimate payment conditions. Following documented Job completion, the applicable 12-hour Business service-quality review period may apply. If no applicable dispute is opened, payout may proceed toward release according to StarClean’s payment process. If a dispute is opened, payout may be paused or reviewed while StarClean administers the dispute. A payment-processing or financial-institution delay does not, by itself, eliminate an otherwise valid earned payout. Once StarClean determines that a payout is eligible for release, actual bank availability may still depend on third-party payment processor and financial institution processing times. 21. FAILED BUSINESS PAYMENTS AND CLEANING PROFESSIONAL PAYMENT PROTECTION If a Business payment method fails, expires, is declined, becomes invalid, or otherwise cannot support a required payment before the Cleaning Professional has legitimately earned the payout, StarClean may, to the extent permitted by applicable law and payment-provider rules: ● request another payment method; ● retry or reauthorize an authorized charge; ● restrict new Job posting; ● suspend applicable Business account functionality; ● cancel or prevent an affected Job from proceeding where necessary; and ● pursue legitimately unpaid balances through lawful means. However, once StarClean determines that a Cleaning Professional has legitimately earned an applicable payout, a later Business payment failure will not, by itself, eliminate that valid earned payout where: 1. the Business payment was successfully authorized or validated as required by the Platform; 2. the Cleaning Professional validly performed the applicable work; 3. required completion documentation was satisfied; 4. the applicable review/dispute requirements were satisfied or resolved; and 5. no applicable exclusion described below exists. Under those circumstances, StarClean will provide the Cleaning Professional with the valid earned payout and may pursue the Business separately for the unpaid amount. Payment protection does not require StarClean to pay amounts associated with: ● fraud; ● collusion; ● falsified completion evidence; ● unauthorized work; ● a legitimate dispute reducing or eliminating the earned amount; ● chargebacks attributable to Cleaning Professional misconduct; ● material violation of an applicable agreement affecting entitlement to payment; or ● another legally valid reason the amount was not earned. If StarClean provides a protected Cleaning Professional payout after a later Business payment failure, StarClean’s payment to the Cleaning Professional does not extinguish the Business’s valid underlying payment obligation. 22. TAXES AND BUSINESS EXPENSES Unless applicable law requires otherwise, Cleaning Professionals are responsible for their own taxes, registrations, licenses, business expenses, ordinary supplies and equipment, and other obligations associated with operating their independent businesses. StarClean may collect, report, withhold, or provide tax information where required by applicable law. Nothing in these Terms constitutes tax advice. 23. BUSINESS CANCELLATIONS BEFORE VALID JOB START Under StarClean’s launch policy, a Business may cancel a Job before the Job has validly Started and receive a full refund or release of the applicable Job payment, including the applicable Platform Fee, even if a Cleaning Professional previously accepted the Job. No Business cancellation fee applies to such cancellation under the launch policy. A Cleaning Professional does not become entitled to the Job payout merely because the Cleaning Professional accepted a Job that the Business validly cancelled before Start. StarClean may modify its cancellation policy prospectively in the future with appropriate notice. Patterns of excessive, manipulative, or clearly abusive Business cancellations may nevertheless be reviewed for account-accountability purposes under the applicable Business Agreement. 24. EARLY TERMINATION AFTER VALID JOB START Once a Job has validly Started, the ordinary pre-Start free-cancellation treatment no longer applies. The applicable StarClean Platform Fee becomes non-refundable once the Job has validly Started, except to the extent applicable law requires otherwise or StarClean expressly determines otherwise. If a Job stops before the accepted cleaning scope is fully completed, StarClean may determine the validated percentage of work completed using relevant evidence. The Cleaning Professional may receive compensation attributable to the validated completed cleaning-service portion. The Business may receive a refund of the cleaning-service portion attributable to validated uncompleted work. StarClean may consider: ● task-completion records; ● completion photographs; ● timestamps; ● communications; ● Business evidence; ● Cleaning Professional evidence; ● safety circumstances; ● access issues; and ● other relevant Job documentation. Neither party may unilaterally determine the final completion percentage merely by asserting an unsupported percentage. If StarClean validates that 60% of the applicable scope was completed, for example, the Cleaning Professional may receive compensation attributable to the validated completed portion while the Business may receive an appropriate refund attributable to the validated uncompleted cleaning-service portion. The applicable Platform Fee remains non-refundable after valid Start, subject to applicable law. 25. FULLY COMPLETED JOBS If 100% of the applicable Job scope is completed and the applicable Platform completion process is satisfied, the Business may not use ordinary cancellation to obtain a refund. A Business alleging deficient cleaning performance must use the applicable service-quality dispute process. This section does not eliminate separate rights or claims concerning: ● property damage; ● fraud; ● theft; ● safety; ● Serious Misconduct; or ● other matters addressed elsewhere in the applicable agreements or applicable law. 26. CLEANING PROFESSIONAL CANCELLATIONS Cleaning Professionals may cancel according to applicable Platform cancellation rules. A Cleaning Professional cancellation made at least two (2) hours before the scheduled start may be permitted without the late-cancellation consequence applicable to cancellations occurring closer to the Job. A Cleaning Professional cancellation occurring less than two hours before the scheduled start may result in an Account Warning, reduced Job access, or another applicable Platform consequence, subject to legitimate safety, emergency, technical, access, or other circumstances reviewed by StarClean. Cancellation does not eliminate obligations that expressly survive cancellation. 27. TWELVE-HOUR SERVICE-QUALITY REVIEW AND DISPUTES For an ordinarily completed Job, the applicable 12-hour Business service-quality review period begins at the system-documented completion time, after the Cleaning Professional satisfies the required completion process. The review period does not depend on when the Business opens an email, push notification, message, or other notice. A Business may initiate an ordinary service-quality dispute during the applicable review period when it believes completed cleaning materially failed to satisfy the Accepted Job requirements. Opening a dispute: ● does not automatically establish deficient performance; ● does not automatically guarantee a refund; and ● may temporarily pause normal payment release while StarClean reviews the matter. StarClean may review relevant evidence including: ● Job information; ● task-completion records; ● completion records; ● photographs; ● videos; ● timestamps; ● communications; ● Business evidence; ● Cleaning Professional evidence; ● User statements; and ● other relevant documentation. The Cleaning Professional should ordinarily have a reasonable opportunity to respond before a final service-quality determination, except where immediate action is reasonably necessary for safety, fraud, security, or another serious concern. Depending on the evidence, circumstances, applicable policies, and law, StarClean may determine that an appropriate resolution includes: ● no refund; ● partial refund; ● full refund; ● appropriate Cleaning Professional payment; ● adjusted Cleaning Professional payment where legally and contractually permitted; ● Business account credit; ● replacement or supplemental cleaning; ● account action; ● another reasonable remedy; or ● a combination of remedies. StarClean-funded replacement or supplemental cleaning is discretionary and is not automatically guaranteed. A voluntary refund, credit, replacement cleaning, or other accommodation does not by itself constitute an admission of legal liability by StarClean. 28. CLAIMS OUTSIDE THE ORDINARY 12-HOUR QUALITY WINDOW The 12-hour period governs ordinary service-quality and completion disputes. Expiration of that period does not automatically prevent StarClean from investigating credible allegations involving: ● property damage; ● fraud; ● theft; ● safety; ● Serious Misconduct; ● falsified evidence; or ● another matter that reasonably could not be handled as an ordinary cleaning-quality complaint. Such claims are subject to the applicable provisions of these Terms, any role-specific agreement, and applicable law. 29. PROPERTY DAMAGE Property-damage allegations are separate from ordinary cleaning-quality disputes. Businesses should report alleged property damage as soon as reasonably practicable after discovery and provide reasonable supporting documentation. Reasonable evidence may include, where relevant: ● photographs; ● video; ● Job records; ● timestamps; ● communications; ● incident reports; ● repair estimates; ● replacement estimates; ● invoices; ● age and condition information; ● facility records; and ● other relevant evidence. A Business does not necessarily need to complete or pay for a repair before submitting a property-damage claim if a reasonable estimate or other credible evidence is available. Cleaning Professionals may be responsible, subject to applicable law, for reasonable documented losses caused by their own acts, omissions, negligence, misconduct, or other legally actionable conduct. Cleaning Professionals are not automatically responsible merely because a Business alleges damage. A Cleaning Professional is not responsible under these Terms for damage they did not cause, including as applicable: ● pre-existing damage; ● ordinary wear and tear; ● defective Business-owned property or equipment; ● damage caused by another person; or ● damage attributable to materially inaccurate Business instructions rather than the Cleaning Professional’s conduct. StarClean may facilitate evidence collection, communication, and administrative review but does not thereby become the Cleaning Professional’s insurer or guarantor. StarClean does not guarantee reimbursement for alleged property damage. Cleaning Professionals are not represented as insured unless StarClean has actually verified the applicable insurance status. At launch, StarClean will not automatically deduct a disputed property-damage amount from unrelated future Cleaning Professional Job payouts merely because a Business has alleged damage. The limitation of StarClean’s liability contained in these Terms applies to StarClean Connect Services LLC and applicable protected StarClean parties. It does not automatically limit a Cleaning Professional’s personal liability for damage or injury caused by that Cleaning Professional. 30. CHARGEBACKS AND PAYMENT DISPUTES Users may not knowingly initiate fraudulent or abusive chargebacks. Businesses should first use StarClean’s applicable dispute procedures where reasonably applicable, without waiving rights that cannot legally be waived. Nothing in these Terms eliminates legitimate cardholder rights concerning genuinely unauthorized, fraudulent, or otherwise legally disputable charges. A legitimate chargeback does not automatically constitute misconduct. If a chargeback or payment dispute occurs, StarClean may provide relevant transaction evidence to payment processors, financial institutions, or other parties involved in resolving the dispute. Evidence may include: ● Job acceptance records; ● timestamps; ● communications; ● completion documentation; ● photographs; ● dispute records; and ● other relevant transaction information. Knowingly using a chargeback to obtain validly performed services without payment, circumvent applicable Platform dispute procedures, or commit payment fraud may result in account restriction and lawful collection efforts. 31. REVIEWS AND RATINGS StarClean may permit Users to rate or review completed transactions. Reviews must reflect genuine experiences. Users may not submit reviews containing: ● knowingly false statements; ● fabricated experiences; ● harassment; ● threats; ● unlawful discriminatory content; ● retaliation; ● manipulation; ● spam; or ● other prohibited content. StarClean may moderate or remove content that violates Platform rules. StarClean is not required to remove a negative review merely because the reviewed User disagrees with it. 32. JOB PHOTOS AND DOCUMENTATION Cleaning Professionals may be required or permitted to upload photographs and other documentation reasonably necessary to document Job performance. Users should avoid intentionally capturing unnecessary: ● people; ● confidential documents; ● computer screens; ● patient information; ● customer information; ● financial information; ● passwords or access credentials; or ● unrelated private areas. Businesses should identify areas where photography is prohibited or restricted. Users retain ownership rights they otherwise possess in content they submit. By uploading Job content, the User grants StarClean a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, display, transmit, and otherwise use that content as reasonably necessary for: ● Platform operations; ● Job documentation; ● dispute resolution; ● payment administration; ● fraud prevention; ● safety and security; ● customer support; ● legal compliance; and ● enforcement of applicable agreements. This operational license does not give StarClean an unrestricted right to use identifiable interior facility photographs for advertising or unrelated promotional purposes. Separate permission should be obtained where appropriate for promotional use. 33. USER CONTENT AND INTELLECTUAL PROPERTY Users represent that they possess the rights and permissions reasonably necessary to submit User Content. Users may not upload content that: ● infringes intellectual-property rights; ● unlawfully violates privacy rights; ● contains malicious software; ● is fraudulent or deceptive; ● violates applicable law; or ● otherwise violates these Terms. StarClean retains all rights in its Platform, software, interfaces, designs, trademarks, logos, branding, proprietary systems, and other intellectual property owned by StarClean Connect Services LLC. Platform access does not grant a User ownership of StarClean intellectual property. 34. FEEDBACK AND SUGGESTIONS Users may voluntarily provide suggestions, ideas, comments, or other feedback concerning StarClean or the Platform. Users retain whatever ownership rights they may otherwise have in such feedback. By voluntarily providing feedback, the User grants StarClean a worldwide, perpetual, irrevocable, non-exclusive, transferable, sublicensable, royalty-free license to use, reproduce, modify, develop, commercialize, and otherwise use that feedback for lawful business and Platform purposes without an obligation to compensate the User. Nothing in this section requires a User to disclose confidential or proprietary information to StarClean. 35. COPYRIGHT COMPLAINTS StarClean respects intellectual-property rights. A person who believes content available through the Platform infringes their copyright may contact StarClean using its designated copyright-contact procedure and provide information reasonably required under applicable law. 36. ACCEPTABLE USE Users may not use StarClean to engage in: ● fraud; ● theft; ● violence; ● threats; ● harassment; ● sexual misconduct; ● unlawful discrimination; ● intentional property damage; ● impersonation; ● payment fraud; ● abusive chargebacks; ● falsification of Jobs or accounts; ● review manipulation; ● prohibited account sharing; ● unauthorized scraping or data harvesting; ● malware distribution; ● attacks on Platform security; ● attempts to bypass access controls; ● unauthorized spam or solicitation; ● misuse of confidential information; ● illegal activity; ● manipulation of Job-acceptance systems; or ● other materially abusive Platform conduct. Businesses may not post Jobs involving illegal activity, materially undisclosed hazardous conditions, or work materially outside commercial cleaning services supported by StarClean. 37. NONDISCRIMINATION Users may not unlawfully discriminate against another User based on a characteristic protected by applicable law. Businesses may not use discriminatory Job descriptions, eligibility criteria, communications, or acceptance requirements where prohibited by applicable law. StarClean may remove prohibited content and restrict accounts associated with unlawful discrimination. 38. ANTI-CIRCUMVENTION Users may not use StarClean primarily to identify another User and then deliberately move a StarClean-originated cleaning relationship off-platform to avoid applicable Platform Fees, payment systems, or marketplace requirements. While relevant accounts remain active, Businesses and Cleaning Professionals may not knowingly solicit, arrange, accept, or process off-platform payment for a cleaning relationship originating through StarClean in circumvention of the Platform. This restriction does not prevent Cleaning Professionals from: ● maintaining independently obtained customers; ● marketing their businesses to the general public; ● using other platforms; ● working for other businesses; or ● otherwise engaging in lawful independent business activity. Users genuinely wishing to end their StarClean relationship may delete their accounts subject to outstanding obligations. StarClean may investigate suspected circumvention. Confirmed intentional violations may result in warnings, restrictions, suspension, termination, cancellation of future Platform Jobs where appropriate, collection of legitimately unpaid amounts, or other lawful remedies. These Terms do not impose an arbitrary predetermined monetary penalty for circumvention. 39. NO AGENCY, PARTNERSHIP, JOINT VENTURE, OR FRANCHISE Except where expressly stated in a separate written agreement, nothing in these Terms creates an agency, partnership, joint venture, franchise, fiduciary, or employment relationship between StarClean and a User. Users have no authority to enter into agreements on StarClean’s behalf, incur obligations for StarClean, or represent that StarClean has authorized them to act as StarClean’s legal representative. 40. THIRD-PARTY SERVICES StarClean may integrate with third-party providers for services such as: ● payment processing; ● identity verification; ● background screening; ● communications; ● hosting; ● analytics; and ● other Platform functionality. Third-party services may be governed by their own terms and privacy practices. StarClean is not responsible for independent third-party acts or omissions to the extent permitted by applicable law. 41. SUSPENSION AND TERMINATION StarClean may investigate, restrict, suspend, or terminate accounts when reasonably necessary to: ● enforce these Terms; ● address suspected fraud; ● investigate safety concerns; ● protect Users; ● address verification issues; ● address payment failures; ● comply with law; ● prevent Platform abuse; or ● protect StarClean or the marketplace. Immediate restriction may occur where reasonably necessary for safety, security, fraud prevention, or legal compliance. Where appropriate and reasonably practicable, StarClean may provide notice or an opportunity to address an issue. Role-specific agreements may provide additional incident, warning, appeal, or review processes. Termination does not eliminate obligations accrued before termination. 42. ACCOUNT DELETION Users may request deletion or closure of their account subject to: ● outstanding Jobs; ● unresolved disputes; ● unpaid balances; ● payment-processing requirements; ● fraud or security investigations; ● legal retention requirements; and ● other obligations that reasonably must be resolved or retained. Account deletion does not automatically erase records StarClean must lawfully or reasonably retain for transactions, fraud prevention, disputes, taxes, legal compliance, or enforcement. Data handling following deletion is further addressed in the Privacy Policy. 43. CHANGES TO THESE TERMS StarClean may modify these Terms prospectively. Updated Terms will display an updated effective date or revision date. For material changes, StarClean may provide notice through the Platform, email, or another reasonable electronic method. Where a change materially affects Users’ legal rights, StarClean may require renewed affirmative acceptance before continued use of affected Platform functionality. Changes will not retroactively alter completed transactions except where required by applicable law or expressly agreed. 44. ELECTRONIC COMMUNICATIONS AND ACCEPTANCE Users consent to receive agreements, notices, disclosures, transaction information, and other Platform communications electronically where permitted by law. StarClean may document electronic acceptance using information including: ● authenticated User or account identifier; ● account role; ● agreement name; ● agreement version; ● effective date; ● acceptance date and time; and ● other reasonably necessary technical or transactional records. Electronic acceptance may include checking a box, selecting an acceptance button, or another electronic action clearly communicating agreement. 45. DISCLAIMER OF WARRANTIES TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM AND RELATED PLATFORM SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, STARCLEAN DISCLAIMS EXPRESS AND IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE EXTENT SUCH WARRANTIES MAY LAWFULLY BE DISCLAIMED. STARCLEAN DOES NOT GUARANTEE: ● THAT JOBS WILL ALWAYS BE AVAILABLE; ● THAT A POSTED JOB WILL BE ACCEPTED; ● THAT A PARTICULAR CLEANING PROFESSIONAL WILL BE AVAILABLE; ● ANY PARTICULAR LEVEL OF EARNINGS; ● THAT THE PLATFORM WILL ALWAYS BE UNINTERRUPTED, SECURE, OR ERROR-FREE; ● THAT EVERY USER WILL COMPLY WITH THESE TERMS; ● THE QUALITY OR OUTCOME OF EVERY CLEANING SERVICE; OR ● THAT VERIFICATION OR SCREENING WILL PREDICT FUTURE CONDUCT. Nothing in these Terms disclaims a warranty or right that cannot lawfully be disclaimed. ATTORNEY REVIEW REQUIRED BEFORE LAUNCH. 46. LIMITATION OF STARCLEAN’S LIABILITY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, STARCLEAN CONNECT SERVICES LLC AND ITS APPLICABLE AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, LOSS OF DATA, OR BUSINESS INTERRUPTION ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS. TO THE FULLEST EXTENT PERMITTED BY LAW, STARCLEAN CONNECT SERVICES LLC’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) $1,000; OR (B) THE TOTAL PLATFORM FEES ACTUALLY PAID TO OR RETAINED BY STARCLEAN IN CONNECTION WITH THE CLAIMING USER’S USE OF THE PLATFORM DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. Platform Fees for purposes of this limitation mean amounts actually retained by StarClean as Platform or service fees and do not mean the gross value of cleaning transactions processed through the Platform. This limitation protects StarClean and the applicable StarClean parties identified above. It does not automatically limit a Cleaning Professional’s personal liability for property damage, bodily injury, or other harm caused by that Cleaning Professional. Nothing in these Terms excludes or limits liability to the extent such liability cannot lawfully be excluded or limited. ATTORNEY REVIEW REQUIRED: Counsel should confirm enforceability, covered parties, statutory exceptions, and required exclusions relating to fraud, willful misconduct, gross negligence, or other non-waivable liabilities. 47. INDEMNIFICATION To the fullest extent permitted by law, Users agree to defend, indemnify, and hold harmless StarClean Connect Services LLC and its applicable officers, directors, employees, and agents from appropriate third-party claims, liabilities, damages, judgments, losses, and reasonable costs arising from or relating to the User’s: ● violation of these Terms or an applicable supplemental agreement; ● unlawful conduct; ● infringement of third-party rights; ● fraud; or ● material misrepresentation. Businesses additionally agree, to the extent permitted by law, to indemnify StarClean for appropriate third-party claims arising from material facility conditions, materially inaccurate Job information, or unlawful Business conduct for which the Business is legally responsible. Cleaning Professionals additionally agree, to the extent permitted by law, to indemnify StarClean for appropriate third-party claims arising from their cleaning services, property damage, bodily injury, tax or business obligations, or unlawful conduct for which the Cleaning Professional is legally responsible. This provision does not require a User to indemnify StarClean for liability that applicable law prohibits StarClean from shifting to another party. ATTORNEY REVIEW REQUIRED BEFORE LAUNCH. 48. FORCE MAJEURE To the extent permitted by law, StarClean will not be responsible for delay or failure to perform a Platform obligation when caused by circumstances beyond StarClean’s reasonable control. Such circumstances may include: ● severe weather; ● natural disasters; ● fire; ● flood; ● epidemic or pandemic; ● war; ● terrorism; ● civil unrest; ● governmental actions or restrictions; ● widespread telecommunications failures; ● widespread internet outages; ● utility failures; ● major third-party infrastructure or payment-system failures; or ● comparable events beyond StarClean’s reasonable control. StarClean will use commercially reasonable efforts appropriate to the circumstances to resume affected Platform operations. This provision does not automatically eliminate payment obligations or other rights that accrued before the force majeure event. 49. INFORMAL LEGAL DISPUTE RESOLUTION This section concerns legal disputes between a User and StarClean Connect Services LLC and is separate from ordinary Job-quality disputes administered through the Platform. Before initiating covered arbitration, the complaining party must provide written notice reasonably describing: ● the identity of the complaining party; ● the nature of the dispute; ● relevant account or transaction information; ● the relief requested; and ● reasonable supporting information. The parties will have 30 days after receipt of sufficient notice to attempt in good faith to resolve the matter informally. 50. ARBITRATION AGREEMENT IMPORTANT: THIS SECTION AFFECTS YOUR RIGHT TO GO TO COURT. Subject to the exceptions below, an effective arbitration opt-out, and applicable law, covered disputes arising out of or relating to these Terms, the Platform, or the relationship between the User and StarClean Connect Services LLC will be resolved through binding individual arbitration following the applicable informal-resolution process. The proposed arbitration administrator is the American Arbitration Association (“AAA”), under the AAA rules legally applicable to the particular dispute and relationship. ATTORNEY REVIEW REQUIRED: Counsel must confirm the appropriate AAA rule set for Business and Cleaning Professional disputes, fee allocation, remote or in-person hearing provisions, location, any mass-arbitration provisions, and an appropriate fallback administrator if AAA is unavailable or declines administration. Eligible disputes may still be brought in small-claims court where the claim qualifies and remains on an individual basis. Either party may seek appropriate judicial relief where permitted or necessary to address matters such as: ● intellectual-property infringement; ● unauthorized system access; ● cybersecurity attacks; ● fraud requiring immediate relief; or ● another circumstance where applicable law permits or requires court relief. 51. CLASS-ACTION AND JURY-TRIAL WAIVER TO THE EXTENT PERMITTED BY APPLICABLE LAW, COVERED DISPUTES SUBJECT TO ARBITRATION MUST BE BROUGHT ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN A PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. Where a dispute is validly subject to binding arbitration, the parties understand that they are giving up the right to have that dispute decided by a judge or jury in court except as otherwise provided in these Terms or required by law. ATTORNEY REVIEW REQUIRED BEFORE LAUNCH. 52. 30-DAY ARBITRATION OPT-OUT A User may opt out of the arbitration agreement by providing StarClean with a valid opt-out notice within 30 days after the User’s initial acceptance of the version of these Terms first containing the arbitration requirement. The notice should include: ● the User’s full legal name; ● the email address associated with the StarClean account; ● the applicable account type; and ● a clear statement that the User elects to opt out of the arbitration agreement. Opting out of arbitration does not terminate the User’s account or invalidate the remainder of these Terms. Proposed submission method: legal@starcleanconnect.com with the subject line “Arbitration Opt-Out.” 53. GOVERNING LAW AND VENUE Except where federal law or another applicable law controls, these Terms and applicable disputes between a User and StarClean Connect Services LLC will be governed by the laws of the State of Michigan, without regard to conflict-of-laws principles to the extent permitted by law. For disputes properly proceeding in court rather than arbitration, jurisdiction and venue will lie in the Michigan state or federal courts identified in the final attorney-approved version of these Terms, subject to applicable jurisdiction and venue requirements. 54. ASSIGNMENT Users may not sell, assign, or transfer their accounts or contractual rights under these Terms without StarClean’s permission. StarClean may assign these Terms in connection with a legitimate merger, acquisition, corporate reorganization, financing transaction, or sale or transfer of substantially all of the business or assets associated with the Platform. 55. NO THIRD-PARTY BENEFICIARIES Except where these Terms expressly provide otherwise, these Terms are intended for the benefit of the parties and do not create enforceable contractual rights for unrelated third parties. 56. SEVERABILITY If a provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent legally permitted or severed where appropriate, and the remaining provisions will remain in effect, subject to any special severability requirements contained in the final arbitration provisions. 57. WAIVER A party’s failure to enforce a provision of these Terms on one occasion does not constitute a permanent waiver of that provision or the right to enforce it later. 58. SURVIVAL Provisions that by their nature should continue following account closure or termination will survive, including as applicable provisions concerning: ● accrued payment obligations; ● valid earned payouts; ● outstanding disputes; ● intellectual property; ● User Content licenses necessary for retained transaction records; ● confidentiality and privacy obligations; ● property-damage claims; ● anti-circumvention for its applicable duration; ● indemnification; ● limitations of liability; ● dispute resolution; ● governing law; and ● other accrued rights and obligations. 59. ENTIRE AGREEMENT These Terms, together with applicable supplemental agreements and policies incorporated by reference, constitute the agreement between the User and StarClean concerning the matters they cover and supersede prior understandings concerning those matters. Nothing in this provision eliminates rights or obligations arising from a specific completed transaction or agreement that expressly survives. 60. CONTACT INFORMATION Questions regarding these Terms may be directed to: StarClean Connect Services LLC StarClean Connect Legal/Terms Email: legal@starcleanconnect.com Support Email: support@starcleanconnect.com Business Mailing Address: 755 W. Big Beaver Road, Suite 2020, Box IO245 Troy, Michigan 48084